Villas Portugal Ltd is committed to protecting our customer privacy and takes its responsibility regarding the security of customer information very seriously. We will be clear and transparent about the information we are collecting and what we will do with that information.
This Policy sets out the following:
Villas Portugal Ltd (referred to as “we”, “us”, “our” or “VP Ltd” in this policy) in this policy primarily refers to Villas Portugal Ltd is the “data controller” of all personal information that is collected and used about our customers. Villas Portugal Ltd is registered in the UK with registration number 05038893 and registered offices at Stag Gates House, 63/64 The Avenue, Southampton SO17 1XS.
What personal data we collect
Personal data means any information relating to you which allows us to identify you, such as your name, contact details, payment details and information about your access to our website.
We may collect personal data from you when you book a villa with us (either directly or indirectly through our trusted third party partners), use our website and other websites accessible through our website or when you contact us.
Specifically, we may collect the following categories of information:
a. Name, home address, e-mail address, telephone number, passport or other recognized personal ID card numbers and details, credit/debit card or other payment details;
b. Portuguese Immigration information, which includes your name, nationality, date of birth, gender, passport or ID number, expiry date and country of issue;
c. Medical conditions for passengers who have special medical requirements and/or dietary requirements;
d. Travel history, including information related to your flights and services booked in connection with your flights;
e. Information you provide about your and your companions’ travel preferences;
f. Information about your use of our website;
h. The communications you exchange with us or direct to us via letters, emails, chat service, calls, and social media.
What do we use your personal data for and for how long
Your data may be used for the following purposes:
a. Providing products and services you request: we use the information you give us to perform the services you have asked for in relation to your holiday;
b. Contacting you in the event of a changes to your holiday including cancellation: we send you communications about the services you have asked for and any changes to such services. These communications are not made for marketing purposes and cannot be opted-out of;
d. Immigration/customs control safety: we may be obliged to provide your information to border control agencies and in particular the Portuguese agencies;
e. Security, health, administrative, crime prevention/detection: we may pass your information to government authorities or enforcement bodies for compliance with legal requirements;
f. Customer Services communications: we use your data to manage our relationship with you as our customer and to improve our services and enhance your experience with us;
g. Provide tailored services: we use your data to provide information we believe is of interest to you, prior to, during, and after your travel with us and to personalise the services we offer to you, such as special arrangements for disabled aids, or assistance with children;
h. Marketing: from time to time we will contact you with information regarding future holidays via e-communications. You will have the choice to opt in or opt out of receiving such communications. You will also be given the opportunity on every e-communication that we send you to indicate that you no longer wish to receive our direct marketing material.
We will only process your personal data where we have a legal basis to do so. The legal basis will depend on the reasons we have collected and need to use your personal data for.
In most cases we will need to process your personal data so we can enter into our contract of villa rental with you.
We may also process your personal data for one or more of the following:
Only children aged 16 or over can provide their own consent. For children under this age, consent of the children’s’ parents or legal guardians is required.
We will not retain your data for longer than is necessary to fulfil the purpose it is being processed for. To determine the appropriate retention period, we consider the amount, nature and sensitivity of the personal data, the purposes for which we process it and whether we can achieve those purposes through other means.
We must also consider periods for which we might need to retain personal data in order to meet our legal obligations or to deal with complaints, queries and to protect our legal rights in the event of a claim being made.
When we no longer need your personal data, we will securely delete or destroy it. We will also consider if and how we can minimise over time the personal data that we use, and if we can anonymise your personal data so that it can no longer be associated with you or identify you, in which case we may use that information without further notice to you.
Security of your personal data
We follow strict security procedures in the storage and disclosure of your personal data, and to protect it against accidental loss, destruction or damage. We will delete any information of a travel companion collected without the companion’s consent, as soon as we become aware of it.
Sharing your personal data
Your personal data will be shared with our villa manager in order to prepare for your holiday.
a. Government authorities, law enforcement bodies and regulators;
b. Credit and debit card companies which facilitate your payments to us, and anti-fraud screening, which may need information about your method of payment to process payment or ensure the security of your payment transaction;
c. Legal and other professional advisers, law courts and law enforcement bodies in the UK and Portugal in order to enforce our legal rights in relation to our contract with you;
Data Protection Officer
We have appointed a Data Protection Officer (“DPO”) to oversee compliance with this policy. You have the right to make a complaint at any time to a supervisory authority such as the UK Data Protection Commissioner.
Your Data Protection Rights
Under certain circumstances, by law you have the right to:
If you want to exercise any of these rights, then please send a request to .
You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it.
Hyperlinks to Other Websites:
The Villas Portugal Ltd website cookie
The Villas Portugal Ltd website uses a “session cookie” to identify your browser “session” as you move between pages on the website and perform activities. The cookie is named c2brockwoodservices_eztnu4htxk1 and will last for 3 months.
The website cookie allows our website to recognise each subsequent request from your browser as being the same browser that made the initial request to our website.
By knowing that each subsequent request is related to the first, our website is able to track your actions as you move around the website and to provide interactive features. By analysing how our website is being used in general, we can improve the website experience for future visitors. Should you experience any problems in using our website, our website developers may be able to use this information to track down your specific “user journey” and investigate and fix any issues that might arise.
The cookie itself is a very small text file that is stored on your device (for example, your PC or your phone) by your web browser. It contains a simple text code that your browser sends back to our website each time you browse to a new page. This allows the website to look up your specific session and associate data for that session with your browser. The data itself is not stored in your cookie but on the server(s) operating the website.
Each page on our website is generated by a sophisticated Content Management System (CMS). This system provides a number of interactive features where your experience may be tailored according to your past activity on the website. Such features require the “session cookie” to operate.
The session cookie provides the ability for you to log on to our website using your unique user name (or e-mail address) and password.
Each page on our website may be tailored to you uniquely, based on your past activity on the website, for example to show your name.
The session cookie provides the means to remember your log on state and hence your discussion forum preferences, such as your nickname and the date of your last post.
The session cookie provides the means for you to take part in votes (or polls) on the website.
The session cookie provides the means to remember that you have submitted a form so that you are not asked to re-submit it.
The session cookie provides the means to remember which files you have requested to be sent to you by email and the date and time at which such requests were made.
The session cookie provides the means to remember whether you have ‘like’d our Facebook page.
As we improve our website over time, similar and more advanced features may be added that also require a “session cookie” to operate.
Google Analytics collects information anonymously; it reports website trends without identifying individual visitors. The cookies store information such as the number of visits to the website and what site referred the visitor to the web page. We use the information to view reports about how visitors interact with the website and to help us improve the website. A different set of cookies is used for each website, and visitors are not tracked across multiple sites.
Information about these cookies and how to reject or delete them: http://www.google.co.uk/intl/en/analytics/privacyoverview.html and http://www.google.com/intl/en/policies/privacy/ads/#toc-analytics.
To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.
How to control and delete cookies
You may restrict or block the cookies which are set by the Villas Portugal Ltd website, or any other website, through your browser settings.
To find out more about cookies and how to manage them, visit www.aboutcookies.org.
Please be aware that restricting cookies may impact on the functionality of the Villas Portugal Ltd website.
Alternatively you can email us at
or call on 01489 877153